Bob Laws of Business

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After 30 years of business, one starts to determine there are certain unofficial laws that extend beyond what Murphy taught us.  I call them “Bob’s Laws of Business” In this newsletter; I will explain “Bob’s Law of Moving”.

Nothing is more stressful and aggravating than moving an office, business, warehouse, or even your own family.  Things always go wrong. The movers are late, items are broken and lost. Muscles are torn, ...

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Customer for Life

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Bob Kaplan PhotoWords from Bob Kaplan, President – California Quality Plastics

Whether a new customer or an established customer, our goal is to make sure we have a “Customer for Life” (Easy to say, harder to do) .

The best way I know to achieve this type of relationship is through meeting and exceeding the customer’s expectations, and by following the company’s  Core Values.

Nothing pleases me more than to hear ...

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